Terms of service

Service and accounts

SubtitleBro provides:

• Audio and video transcription
• Subtitle editing
• Translation
• AI summaries
• Media playback
• Text sharing
• File downloads and subtitle exports

Service details

Available features, prices, allowances, and limits are shown on the website and payment pages.

You must provide accurate account information, protect your account, and contact us promptly if you discover unauthorized use.

Content and permission to use

You retain the applicable rights in the content you submit.

You authorize SubtitleBro and relevant providers to store, process, and deliver that content to the extent needed to provide the features you request.

You must have the rights or permissions needed to upload, import, transcribe, translate, download, and share the relevant content.

You must not use SubtitleBro to:

• Process unlawful content
• Infringe another person’s copyright, privacy, or other rights
• Upload content accessed without authorization
• Interfere with the service or another user’s normal use
• Bypass source-platform login, verification, paywalls, DRM, or other access controls

External media links

When using an external media link, you confirm that you have the right to download and process the content.

AI output and media playback

Transcriptions, translations, speaker labels, and summaries may contain errors, omissions, or incomplete information.

You must review results before publishing, distributing, or relying on them. AI output is not legal, medical, financial, or other professional advice.

Media playback is affected by file format, encoding, browser, network conditions, and external-platform restrictions. We do not guarantee that every media file or external link can be processed or played.

Plans, allowances, and storage

Monthly plan allowances reset each month. Unused monthly allowances do not roll over.

Your current plan allowance is used first, followed by purchased add-ons. The order in which multiple add-ons are used is shown on your account page or in your billing records.

Extra transcription time and translation characters are separate one-time purchases. Unless the purchase page says otherwise, they do not have a fixed expiration date.

Unused purchased add-ons remain available after you cancel your subscription. Any remaining add-ons are forfeited when you delete your account.

Allowances for different features cannot be exchanged.

An upgrade or a switch from monthly to annual billing takes effect after successful payment, charges the full new-plan price, starts a new billing cycle, and resets monthly plan allowances. Unused old-plan time and allowances receive no credit or refund and do not carry over. Renewal of the old subscription stops.

Canceling a subscription stops renewal for the next billing cycle. Benefits remain available during the paid period, then the account returns to Free.

When a paid period ends, the account is handled under the Free rules. Free projects are retained for 30 days. If storage usage exceeds the Free limit, new uploads may be blocked until usage is within the limit.

Retention and deletion

Paid users’ projects are generally retained while the subscription is active.

Canceling a subscription does not immediately delete existing projects. When the paid period ends and the account becomes Free, projects continue under the Free rule for 30 days.

When the Free retention period ends, the entire project enters the deletion process, including its media, subtitles, translations, summaries, and text-sharing links.

When you delete a project or media file, the media immediately becomes inaccessible and enters the deletion process. It is normally removed from primary cloud storage within several minutes, although queues, network conditions, or system failures may delay individual deletions.

Deleting a project does not restore used allowances. Back up important files.

Auto-renewal and cancellation

A subscription renews automatically according to the period shown at purchase unless you cancel before the next renewal is processed.

You can turn off auto-renewal on your account’s billing page. This stops the next renewal. Your paid benefits remain available until the end of the period you have paid for.

Cancellation does not automatically issue a refund. Refunds are governed by the rules below.

Refund rules

Purchases are generally non-refundable once the service has been purchased and activated.

If a technical failure in SubtitleBro prevents you from using the purchased service, you may request a refund within 24 hours of your first payment. After verifying the issue, we may issue a refund or restore the affected allowances.

“First payment” means the first payment by the same account. It does not include automatic renewals, plan upgrades, later subscriptions, add-on transcription time, add-on translation characters, or other later purchases.

Limited or infrequent use, subjective dissatisfaction with AI results, or a change of mind does not guarantee a refund.

We will correct verified duplicate or incorrect charges.

Canceling a subscription stops renewal for the next billing cycle. It does not automatically refund the current paid period.

Send refund requests to [email protected] with your account email, order number, payment date, and a brief explanation.

We aim to reply within three business days. Whether an approved refund can be sent to the original payment method, and when it arrives, depends on the payment provider or bank.

Do not send passwords, API keys, or full card information.

These refund rules do not limit mandatory consumer rights under applicable law.

Service restrictions and availability

We may reasonably restrict account or service access when handling unlawful use, security risks, abuse, or non-payment.

Tasks may queue or fail because of system capacity, network connections, media formats, external platforms, or changes to third-party services.

We will address failures within a reasonable scope, but we do not guarantee uninterrupted service or successful completion of every task.

Nothing in these terms excludes liability or consumer rights that applicable law does not permit us to exclude.

Updates to these terms

We may update these terms as the service changes. We will provide notice of material changes where appropriate.

Continuing to use SubtitleBro means that you accept the updated terms.

Contact

For account, billing, refund, privacy, and service questions, contact [email protected].